Delighting Customers.pdf

Delighting Customers PDF

P. Donovan

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.

Satisfied customers use your product, but d elighted customers are loyal and actively promote your brand through word-of-mouth. Not sure how your organization can climb the ladder of customer delight? Here are five badass customer delight examples, even B2B marketers can learn from. 1. …

5.55 MB DATEIGRÖSSE
9401045283 ISBN
Englisch SPRACHE
Delighting Customers.pdf

Technik

PC und Mac

Lesen Sie das eBook direkt nach dem Herunterladen über "Jetzt lesen" im Browser, oder mit der kostenlosen Lesesoftware Adobe Digital Editions.

iOS & Android

Für Tablets und Smartphones: Unsere Gratis tolino Lese-App

Andere eBook Reader

Laden Sie das eBook direkt auf dem Reader im Hugendubel.de-Shop herunter oder übertragen Sie es mit der kostenlosen Software Sony READER FOR PC/Mac oder Adobe Digital Editions.

Reader

Öffnen Sie das eBook nach der automatischen Synchronisation auf dem Reader oder übertragen Sie es manuell auf Ihr tolino Gerät mit der kostenlosen Software Adobe Digital Editions.

Aktuelle Bewertungen

avatar
Sofia Voigt

8 Ways to Delight Your Customer Today. Why just satisfy your customers when you can delight them? Here are eight ways you can make them smile today. By Kevin Daum Inc. 500 entrepreneur and best

avatar
Matteo Müller

Is Delighting The Customer Profitable? - Forbes 01.04.2011 · Delighting the customer, aka outside-in innovation, is more profitable than traditional management (top-down inside-out management thinking) because there are …

avatar
Noel Schulze

19.02.2019 · Delighting Customers. The team at Proximus is satisfied with their API first approach and the resulting API marketplace. “We’re focusing on delighting our customers, delivering value, and doing all this at a lower cost. We use WSO2 to do what they do best. For us, WSO2 is an API management platform and we let them handle that while we focus

avatar
Jason Lehmann

21 Jan 2015 ... Rick Delisi visited Zendesk to talk about his book, "The Effortless Experience," and to drop some jaw-dropping news about customer delight.

avatar
Jessica Kohmann

Englisch-Deutsch-Übersetzungen für delighting im Online-Wörterbuch dict.cc (Deutschwörterbuch).